Document amended on June 1, 2016 and is effective for orders placed from the day June 1, 2016
The shipment of goods, on delivery parcel occurs within 2/4 working days from receipt of the order with:
Poste Italian Paccocelere 3,
The prices of the articles include VAT.
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LEGISLATIVE DECREE 21 February 2014, n.21
Implementation of Directive 2011/83 / EU on consumer rights, amending delledirettive 93/13 / EEC and 1999/44 / EC and repealing Directives 85/577 / EEC and 97/7 / EC.
(14G00033) (OJ General Series 58 of 03.11.2014)
Notes: Entry into force of the decision: 26.3.2014
Purchases made on our site, as all purchases remotely via telephone or correspondence, since they occur outside of business premises are protected by the implementation of Directive 2011/83 / EU on consumer rights, which provides for the possibility of the consumer to exercise the right of withdrawal for reconsideration.
The consumer may exercise the right of withdrawal within 14 working days from receipt of goods.
This right is the right to return goods purchased from the supplier without penalty and without giving any reason, and the resulting refund of the purchase price
The right of withdrawal applies to natural persons acting for purposes not related to his professional activities. They are therefore excluded from the right to cancel purchases made by retailers and companies.
The right of withdrawal does not apply to the following categories of products:
a) audiovisual or software supports sealed open by the consumer;
b) newspapers, periodicals and magazines.
Information concerning the exercise of the right of withdrawal
A. Model instructions on withdrawal
• Under Article 49, paragraph 4, -
Procedures for exercising the right of withdrawal:
Right of withdrawal, return and exchange
If it is the intention of the customer to withdraw from the purchase and want to return the product received, or want to change it, the company Zanotti Elio (www.grandevale.it) accept returned goods and exchange.
To exercise the rights of withdrawal, the customer must send email@example.com notice within 14 days of receipt of goods. The e-mail subject should be: "Resi".
The right of withdrawal is subject to the following conditions:
The returned product must not have been used (and / or even used to prove it) and must be returned to the company Zanotti Elio di www.grandevale.it, in original packaging.
The product must not have been damaged, soiled, washed or used and should be returned in full if it is accompanied by accessories.
The shipping costs both outbound and return are borne by the customer.
The expedition, until the return to office of the company Zanotti Elio, is under responsibility of the customer.
The company Zanotti Elio not liable for loss of returned products.
The company Zanotti Elio not liable for damages that the product may occur during transport at baggage.
The company Zanotti Elio reserves the right to inspect the product before accepting the return.
If they are not respected the terms of paragraph 1 (one) and 2 (two), the refunded amount will be equal to 50% of the amount paid for the purchase
Conditions for delivery of wrong product
If the customer receives a product other than the one ordered, please immediately notify the error to the e-mail: firstname.lastname@example.org
Please also do not open the package.
The company Zanotti Elio will replace the product in the shortest time possible at their own expense.
Within 3 days from the inspection of goods by the company Zanotti Elio and in case of a positive outcome of this verification, the company Zanotti Elio will contact the customer to agree on modalities and time for repayment of the amount paid by the customer.
Right of withdrawal:
You, the buyer of goods www.grandevale.it, has the right to terminate the contract, without giving any reason within 14 days.
The withdrawal period will expire after 14 days from the day when you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an unequivocal statement (eg a letter sent by post, e-mail) to be sent to Zanotti Elio - Via P. Falciola, 21 - Voghera - Tel. 3284686582 - email email@example.com
To this end may use the attached model withdrawal form, but it is not mandatory
 To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the expiration of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract,
We shall reimburse all payments received in our favor (including delivery costs except for additional costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any case not later than 14 days from the day we are informed by your decision to withdraw from this contract.
These refunds will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, it will not incur any fees as a result of such reimbursement.
 << The redemption may be suspended until receipt of the goods or until the system demonstration by the consumer of having sent back the goods, whichever comes first >>
 It 'send back the goods or hand them over to Zanotti Elio - Via P. Falciola, 21 - Voghera without undue delay and in any case within 14 days from the day when you or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
The term met if you send back the goods before the expiration of the 14 day period.
 << The direct costs of the refund will be paid by the buyer. >>
 Since the right of withdrawal for reconsideration, the product must be returned unused. The consumer is liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.
In case the product has been used, the refunded amount will be equal to 50% of the amount paid for the purchase.
B. Model withdrawal form
• Under Article 49, paragraph 1, lett. h) -
(Complete and return this form only if you want
withdraw from the contract)
- Recipient Zanotti Elio - Via P. Falciola, 21 - Voghera - Tel. 3284686582 - Email firstname.lastname@example.org
- Hereby I notified the withdrawal from our sales contract of the following beni.........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
- Received ....................................................................................................................
- Name of consumer .............................................. .................................................
- Address consumatore.............................................................................................
- Signature of the consumer (only if this form is notified on paper)
LIMITED WARRANTY ON CONSUMER GOODS: HERE ARE THE CONSUMER RIGHTS
1. What is the legal guarantee
The legal guarantee of conformity is provided by the Consumer Code (Articles 128 et seq.) And protects the consumer when purchasing defective products, which work poorly or do not respond to the use stated by the seller or to which that good is usually intended.
2. For those who may be relied upon
The consumer may assert their rights on legal guarantee of conformity referring directly to the vendor of the goods, even if different from the producer.
3. Content of the legal guarantee
In the presence of a lack of conformity, the consumer is entitled, at its option, repair or replacement of defective goods by the seller, without charge, unless the remedy requested is impossible or disproportionate to the other. If the replacement or repair are not possible the consumer is still entitled to a price reduction or to have back a sum commensurate with the value of the property, against the return to the seller of the defective product.
4. Duration of the legal guarantee
The legal warranty lasts two years from delivery of the goods and must be enforced by the consumer within two months from discovery of the defect: so you should always keep your proof of purchase (receipt or receipt that you may want to make a photocopy right away because the cards thermal receipt vouchers may become discolored with time) .The clauses by professionals in contracts or general conditions of contract with consumers restricting the duration of the legal guarantee or exclude can integrate unfair terms under Article 33, paragraph 2, letter b) of the Consumer Code.
5. Obligations of the seller
The seller must:
6. Difference between the legal guarantee and contractual securities
Conventional guarantees, free or paid, offered by the manufacturer or retailer, not replace or reduce the legal compliance, against which may have rather different amplitude and / or duration. Whoever offers conventional guarantees, however, you must specify that they are different and additional guarantees with respect to the legal guarantee of conformity of consumer protection.
7. Powers of intervention Antitrust
The behavior of dealers or producers which could mislead the consumer about the existence or on the exercise of the legal guarantee of conformity, or would impede the exercise itself can constitute unfair commercial practices, which are prohibited and penalized by the Consumer Code. In this case, the Antitrust Authority may intervene to protect the consumer, ensuring violation, imposing the cessation of conduct contrary to the law, by punishing those responsible for up to a maximum of EUR 5.000.0000. The Competition Authority may also accept firm commitments, without establishing an infringement and whether they have a positive impact for consumers. It can not resolve individual disputes. Finally, the Authority can assess the unfair nature of the clauses included in contracts or general conditions of contract between professionals and consumers that limit the duration of the legal guarantee of conformity or exclude it altogether, by arranging the adoption of measures to inform consumers properly.
8. Who to contact
The Antitrust Authority has a toll free number (800166661) available from Monday to Friday, from 10 to 14, to request clarifications. For reports to the Authority must instead fill out the form available in the 'Consumer' section of the site www.agcm.it, and send it directly via the internet in electronic form, or by fax to the number 0685821256, or by post to: Authority Competition and market - Piazza Verdi, 6 / a - 00198 Rome.
The sale of consumer goods
Articles 128 and following of the Consumer Code governing the rights of the consumer / purchaser in the presence of defects on the purchased goods
It applies to contracts of sale of used consumer goods (given the time of previous use, and not limited to the effects resulting from normal use of the object purchased), to barter agreements, and to any other agreement aimed at supply of consumer goods from manufacturer to consumer.
Scope and definitions.
[I]. This paragraph covers certain aspects of sales contracts and guarantees relating to consumer goods. For such purposes, sales contracts are treated the exchange and supply contract as well as those of contract, opera and all other contracts intended to the supply of consumer goods to the manufacturer or producer.
[II]. For the purposes of this paragraph shall apply:
a) Consumer means any natural person who, in the contracts referred to in paragraph one, is acting for purposes unrelated to business or professional activity;
b) consumer goods: any movables even to assemble, except:
1) the forced sale of assets or otherwise sold by way of the judicial authorities, even by delegation to notaries;
2) water and gas where they are not put up for sale in a limited volume or set quantity;
c) Seller means any natural or public or private legal person, in the exercise of their business or profession, uses the contracts referred to in the first paragraph;
d) manufacturer means the manufacturer of consumer goods, the importer of consumer goods into the territory of the European Union or any other person presenting himself as the manufacturer by affixing on the consumer goods his name, trade mark or other distinctive mark;
e) further conventional guarantee any undertaking by a seller or producer, hired to the consumer without extra charge, to reimburse the price paid or to replace, repair, or otherwise act on the consumer goods, if they do not meet the conditions stated in the guarantee statement or in the relevant advertising;
f) repair: in the case of lack of conformity, bringing consumer goods into conformity with the sales contract
[III]. The provisions of this paragraph shall apply to the sale of used consumer goods, given the time of past use, limited to defects not resulting from normal use of the thing.
The seller has the obligation to deliver the goods in conformity with the sales contract, this is: fit for the purposes for which goods of the same type are normally used, conform to the seller's description and that possesses the quality and habitual performance of goods of the same type and which the consumer can expect from the nature of good and by public statements about the good done by the seller, the producer or by the agent or representative for example through advertising or labels, suitable for the particular use for which the consumer and these press the seller that has accepted, also concluding facts.
a) There is no lack of conformity if: the consumer knew the defect at the time of conclusion of the contract or could not ignore it with the utmost care, the defect was caused by instructions or materials supplied by the consumer.
the seller is not bound by public statements if he proves: that he knew and could not know with the utmost care, that the statement had been corrected before the contract is concluded in knowable way to the consumer, that the decision to buy the consumer does not It has been influenced by the statement.
b) In the event of incorrect installation. If the installation is included in the sales contract and was performed by the seller or under his responsibility, the lack of conformity resulting from incorrect installation is equivalent to lack of conformity of the good. If the installation is carried out by the consumer incorrectly due to a deficiency in the installation instructions, the lack of conformity resulting from the installation is equivalent to lack of conformity.
a) The seller is liable for any lack of conformity which exists at the time of delivery of the goods and the consumer has the right to restore conformity of the goods to the seller expenses (in particular shipping, labor and material necessary to achieve conformity goods), by repair or replacement within a reasonable time, or a reduction of the price or the contract rescinded.
The choice between replacement and repair up to the consumer, unless the chosen remedy is impossible or excessively expensive compared to the other (the excessive cost of the remedy is necessary to consider in relation to the value the goods would have if there were not the failing that, the extent of the defect and whether the alternative remedy could be completed without significant inconvenience to the consumer).
b) Price reduction or termination of the contract may be requested if:
repair and replacement are impossible or prohibitively expensive;
the seller fails to repair or replacement within a reasonable period;
the replacement or repair operated has caused significant damage to the consumer.
If the defect is slight: the impossibility or the excessive cost of repair or replacement only entitle to a price reduction, and not to terminate the contract.
After reporting the lack of conformity, the seller may propose an alternative remedy to the consumer, but is obliged to the choice previously made by this or at different remedy chosen later by the consumer.
The final seller shall be liable to the consumer for a lack of compliance due to actions or omissions of an earlier link in the distribution chain of contracts, the manufacturer of the goods or any other intermediary, has a right of recourse against the person responsible. The right of recourse is waivable and is admitted otherwise agreed. The recourse of the final seller who has complied with the remedies in favor of the consumer can exercise his right of recourse within one year from the performance.
The defect must occur within 2 years after delivery. The complaint to the seller of the defect by the consumer must be made within 2 months of discovery.
The complaint is not necessary if your dealer has acknowledged the existence of the defect or has concealed.
The defects that occur within 6 months of delivery is presumed to already existing at that date, unless this is not incompatible with the nature of the good or the lack of conformity.
The action to enforce no defects fraudulently concealed by Seller shall expire 26 months after delivery, unless the buyer agreed to the execution of the contract, who can assert their own rights if they denounced the defect within two months after discovery and within 26 months after delivery.
The conventional guarantee binds the offerer under the conditions indicated in the declaration of the same and advertising collateral. Minimum content of the guarantee:
an indication that the consumer is the holder of rights under Articles 128 and following of the Consumer Code and that the guarantee does not affect them;
the object of the guarantee;
mode of action, duration, territorial scope and name and permanent address of the person who offers it.
At the request of the consumer must be provided in writing and in Italian with no smaller than those of other languages