Terms

Conditions
Shipping conditions
The goods available in stock will be sent on the working day closest to the request (and to the payment, if you make the advance payment) and will be delivered in 1 - 4 working days by one of the following Couriers:
For destinations in Italy:
• TNT COURIER
• COURIER GLS
• BARTOLINI COURIER (for shipments with parcels exceeding 1 meter in length)
• CORRIERE SDA / POSTE ITALIANE (only for the Italian islands)
 
If the stock of the requested product was currently finished, the customer will be notified of the unavailability via e-mail or telephone routes.
We do not ship by telephone.
 
For destinations outside Italy:
• DHL COURIER
• TNT COURIER
• UPS COURIER
For destinations outside Italy, transport costs will be assessed on the basis of weight / volume and will be communicated separately. Cash on delivery is not permitted.
The customer has the opportunity to inform us of the most suitable courier by written form: when ordering, by SMS, WhatsApp or e-mail, or by telephone to: +39 3453264444
 
Do you prefer a deposit? By ticking the FERMO DEPOSITO box (at the time of entering the shipping data) you can collect your purchased products from www.grandevale.it through a POINT point. We will notify you by e-mail, SMS, WhatsApp or telephone, the POINT point nearest to your address.
 
 
 Note: Contact GrandeVale if you do not receive the package within 7 working days from the purchase.
 
The prices of the articles are all inclusive of VAT.
The prices of the products present on www.grandevale.it and the shipping prices may change over time. The customer will receive the desired products proceeding to purchase the products with the prices displayed at www.grandevale.it
From www.grandevale.it, throughout Italy, with orders of products over € 80.00, shipping is free!
 
• If you receive a damaged or open package (or parcels), we advise you to refuse delivery and notify us immediately by contacting us at 3453264444 or grandevale.info@gmail.com, indicating NAME-SURNAME-ORDER NUMBER. We will ship the products you requested in that order number the next day. In the case of an accepted package, the responsibility of the damaged products will be entirely yours and we will not be able to send you the products at our expense.
• If you receive a parcel (or more parcels) with the packaging in non-perfect conditions, we advise you to refuse delivery, but you can still accept the goods with "reserve control". Within 3 days of delivery you can report any damage to the product (or products) you received by contacting us at 3453264444 or grandevale.info@gmail.com, indicating NAME-SURNAME-NUMBER OF ORDER-DAMAGED PRODUCT. We will proceed by following the directions given by the Company that provided the delivery, with the time necessary to complete the verification. All products must remain in the original packaging until the verification is complete. The new product will then be shipped the day after receipt of the damaged product.
• If you do not receive all the products listed in the Order Notification, contact us at 3453264444 or grandevale.info@gmail.com within 3 working days of receipt of the package, indicating NAME-SURNAME-NUMBER OF ORDER-MISSING ITEMS. Within 1 day we will reinstate the missing part if it matches the inventory check.
• If you receive product (s) other than those required in the Order Notification, please contact us at 3453264444 or grandevale.info@gmail.com within 3 working days of receipt of the package, indicating NAME-SURNAME-ORDER NUMBER-PROBLEM REQUESTED. In this case, the return of the wrong product and the new delivery will be made at our expense. The product will be shipped the day after receipt of the wrong product.

 

Link to view the
LEGISLATIVE DECREE 21 February 2014, n.21
Implementation of Directive 2011/83 / EU on consumer rights, amending Directives 93/13 / EEC and 1999/44 / EC and repealing Directives 85/577 / EEC and 97/7 / EC.
(14G00033) (GU General Series n.58 of 11-3-2014)
note: Entry into force of the provision: 26/03/2014
 
 
Purchases made on our site, like all purchases at a distance via telephone or correspondence, as they take place outside commercial premises, are protected by the implementation of Directive 2011/83 / EU on consumer rights which provides for the possibility of the consumer to exercise the right of withdrawal for rethinking.
The consumer can exercise the right of withdrawal within a period of 14 working days from receipt of goods.
This right consists in the right to return the purchased goods to the supplier without any penalty and without specifying the reason, and the consequent refund of the purchase price
 
Exclusions:
The right of withdrawal applies to natural persons acting for purposes not related to their professional activity. Therefore, purchases made by retailers and companies are excluded from the right of withdrawal.
The right of withdrawal does not apply to the following product categories:
 a) audiovisual or sealed computer software supports opened by the consumer;
 b) newspapers, periodicals and magazines.
 
Information concerning the exercise of the right of withdrawal
A. Standard instructions on withdrawal
- pursuant to article 49, paragraph 4, -
How to exercise the right of withdrawal:
Right of withdrawal, return and exchange
If the customer intends to withdraw from the purchase and wishes to return the product received or wishes to change it, the company Zanotti Elio (www.grandevale.it) accepts returns and exchanges.
To exercise the right of withdrawal, the customer must send a grandevale.info@gmail.com a notice within 14 days of receipt of goods. The subject of the e-mail must be: "Returns".
The right of withdrawal is subject to the following conditions:
1. The returned product must not have been used (and / or used to prove it) and must be returned to the Zanotti Elio company of www.grandevale.it, in its original packaging.
2. The product must not have been damaged, soiled, washed or used and must be returned in full if it is accompanied by accessories.
3. The shipping costs both in and out, are charged to the customer.
4. The shipment, until the return in the company Zanotti Elio, is under the responsibility of the customer.
5. Zanotti Elio company is not liable for loss of returned products.
6. Zanotti Elio company is not liable for damages that the product could suffer during transport during the delivery phase.
7. Zanotti Elio reserves the right to inspect the product before accepting the return.
If the terms in 1 (one) and 2 (two) are not respected, the amount refunded will be equal to 50% of the amount paid for the purchase
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Conditions for incorrect product delivery
If the customer receives a product other than the one ordered, please promptly notify the error to the e-mail address: grandevale.info@gmail.com
 Please do not open the package.
Zanotti Elio undertakes to replace the product as quickly as possible at its own expense.
Within 3 days from the inspection of the goods by the company Zanotti Elio and in case of positive outcome of such verification, the company Zanotti Elio will contact the customer in order to agree on terms and time of reimbursement of the amount paid by the customer.

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Right of withdrawal:
You, purchaser of the assets of www.grandevale.it, have the right to withdraw from the contract, without indicating the reasons, within 14 days.
The withdrawal period expires after 14 days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by an explicit declaration (for example, a letter sent by post, e-mail) to be sent to Zanotti Elio - Via P. Falciola, 21 - Voghera - Tel. 3284686582 - E-mail grandevale.info@gmail.com
To this end, you can use the attached withdrawal form, but it is not mandatory
[3] To comply with the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract,
You will be reimbursed for all the payments you made to Our favor, (including delivery costs, with the exception of additional costs resulting from your choice of a type of delivery different from the less expensive type of standard delivery offered by Us) without undue delay and in any case no later than 14 days from the day in which we are informed by your decision to withdraw from this contract.
These refunds will be made using the same payment method used by you for the initial transaction, unless you have expressly agreed otherwise; in any case, no costs will be incurred as a consequence of such reimbursement.
[4] << Reimbursement may be suspended until receipt of goods or until the consumer demonstrates that he has sent back the goods, if any >>
[5] You are requested to return the goods or deliver them to Zanotti Elio - Via P. Falciola, 21 - Voghera without undue delay and in any case within 14 days from the day on which you or a third party, other than the carrier and you designated, acquires physical possession of the assets.
The deadline is met if you send back the goods before the expiry of the 14-day period.
[6] << The direct costs of the return, will be borne by the buyer. >>
[7] Since this is a right of withdrawal for rethinking, the product must be returned unused. The consumer is responsible for the diminished value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
If the product has been used, the amount refunded will be equal to 50% of the amount paid for the purchase.
B. Type of withdrawal form
- under Article 49, paragraph 1, lett. h) -
(complete and return this form only if desired
withdraw from the contract)
- Recipient Zanotti Elio - Via P. Falciola, 21 - Voghera - Tel. 3284686582 - E-mail grandevale.info@gmail.com
- I hereby notify the withdrawal from our contract of sale of the following goods .................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ...
- Received the ............................................... .................................................. ...................
- Consumer's name .............................................. .................................................
- Consumer address .............................................. ...............................................
- Signature of the consumer (only if this form is served on paper)
- Date
 
 
LEGAL WARRANTY ON CONSUMER GOODS: CONSUMER RIGHTS ARE PRESENT
1. What is the legal guarantee?
The legal guarantee of conformity is provided by the Consumer Code (articles 128 et seq.) And protects the consumer in case of purchase of defective products, which work poorly or do not respond to the use declared by the seller or to which the goods are generally intended.
2. With regard to who can be asserted
The consumer can assert his / her rights with regard to the legal guarantee of conformity by contacting the seller of the goods directly, even if different from the manufacturer.
3. Content of the legal guarantee
In the presence of a defect of conformity, the consumer is entitled, at his option, to the repair or replacement of the defective good by the seller, without charge of expenses, unless the remedy requested is impossible or excessively burdensome with respect to the other. If replacement or repair is not possible, the consumer has the right to reduce the price or to have a sum back, commensurate with the value of the good, against the return of the defective product to the seller.
4. Duration of the legal guarantee
The legal guarantee lasts two years from the delivery of the goods and must be relied upon by the consumer within two months from the discovery of the defect: it is therefore necessary to always keep the proof of purchase (receipt or receipt which is advisable to make a photocopy immediately because the cards Receipt thermals may become discolored with time). Clauses entered by professionals into contracts or general terms and conditions of contract with consumers that limit the duration of the legal guarantee or exclude it may include vexatious clauses under Article 33, paragraph 2, letter b) of the Consumer Code.
5. Obligations of the seller
The seller must:
• take delivery of the defective product to check whether the malfunction depends on a lack of conformity. In particular: (i) for defects that occur in the first six months from the date of delivery of the product, the verification is always the responsibility of the seller as it is presumed that they existed at the time of delivery; (ii) subsequently, only in the event that the malfunction does not depend on a defect of conformity, the consumer can be asked to reimburse the cost - reasonable and previously indicated - that the seller has incurred for the verification;
• found the conformity defect, repair or replacement of the goods within a reasonable time from the request and without charge of expenses to the consumer.
6. Difference between legal guarantee and conventional guarantees
The conventional guarantees, free or paid, offered by the manufacturer or retailer, do not substitute or limit the legal conformity, with respect to which they may have different breadth and / or duration. Anyone offering conventional guarantees must always specify that they are different and additional guarantees compared to the legal guarantee of conformity that protects consumers.
7. The powers of intervention of the Antitrust Authority
The behaviors of retailers or producers who mislead the consumer about the existence or manner of exercising the legal guarantee of conformity, or hinder its operation, may constitute unfair commercial practices, prohibited and sanctioned by the Consumer Code. In this case, the Antitrust Authority may intervene, to protect the consumer, ascertaining the violation, imposing the termination of the conduct contrary to the law, sanctioning the subjects responsible up to a maximum of 5,000.0000 euros. The Antitrust Authority can also accept commitments from the company, without ascertaining any infringement, if they have a positive impact on consumers. On the other hand, it can not resolve individual disputes. Finally, the Authority can ascertain the vexatiousness of clauses included in contracts or general conditions of contract between professionals and consumers that limit the duration of the legal guarantee of conformity or exclude it altogether, arranging the adoption of measures to adequately inform consumers.
8. Whom to contact
The Antitrust has a toll-free number (800166661) active from Monday to Friday, from 10 to 14, to request clarification. For reports to the Authority, it is necessary to fill in the form available in the 'Consumer' section of the website www.agcm.it, and send it directly via internet in electronic format, or by fax to 0685821256, or by post to the following address: Guarantor Authority of Competition and Market - Piazza Verdi, 6 / a - 00198 Rome.
 
 
The sale of consumer goods
• Scope of application discipline
Articles 128 and following of the Consumer Code govern the rights of the consumer / buyer in the presence of defects on the purchased good
This legislation applies to contracts for the sale of used consumer goods (taking into account the time of previous use, and limited to the effects not deriving from the normal use of the purchased object), trade-in contracts, and any other contract aimed at supply of consumer goods from manufacturer to consumer.
• definitions
Art. 128
Scope and definitions.
[THE]. This paragraph regulates certain aspects of sales contracts and guarantees concerning consumer goods. For these purposes, the contracts of sale are equated with the trade-in and supply contracts as well as the contracts, the work and all the other contracts in any case aimed at the supply of consumer goods from the manufacturer or manufacturer.
[II]. For the purpose of this paragraph:
a) consumer: any natural person who, in the contracts referred to in the first paragraph, acts for purposes unrelated to any business or professional activity;
b) consumer goods: any movable property, whether or not to be assembled, except:
1) goods forced sale or otherwise sold according to other methods by the judicial authorities, including by delegation to notaries;
2) water and gas, when not packaged for sale in a delimited volume or in a determined quantity;
3) electricity;
c) seller: any natural or legal public or private person who, in the exercise of his business or professional activity, uses the contracts referred to in the first paragraph;
(d) producer: the manufacturer of a consumer good, the importer of consumer goods in the territory of the European Union or any other person presenting himself as a producer by placing his name, mark or other distinctive sign on the consumer good;
e) further conventional guarantee: any commitment of a seller or a manufacturer, taken against the consumer without additional costs, to reimburse the price paid, replace, repair, or otherwise intervene on the consumer good, if it does not correspond to the conditions set out in the declaration of guarantee or in the related advertisements;
f) repair: in the case of lack of conformity, the restoration of the consumer goods to make it compliant with the contract of sale
[III]. The provisions of this paragraph apply to the sale of used consumer goods, taking into account the time of previous use, limited to defects not deriving from normal use of the thing.
• Contract compliance. Article 129 of the consumer good.
The seller has the obligation to deliver to the consumer goods that comply with the sales contract, that is: suitable for the use to which goods of the same type are normally used, conforming to the seller's description and possessing the usual qualities and services of a good of the same type, which the consumer can expect from the nature of the good and from the public statements about the good made by the seller, the manufacturer or the agent or the representative for example through advertising or labels, suitable for the particular use desired by the consumer and to the seller who has accepted it also for conclusive facts.
 
 
• Defect of conformity
a) There is no lack of conformity if: the consumer knew the defect at the time of the conclusion of the contract or could not ignore it with ordinary diligence, the defect derives from instructions or materials provided by the consumer.
the seller is not bound by public statements if he demonstrates: that he did not know them and could not know them with the ordinary diligence, that the declaration was correct before the conclusion of the contract in a manner known to the consumer, that the consumer purchase decision does not was influenced by the declaration.
b) In case of imperfect installation. If the installation is included in the contract of sale and was made by the seller or under his responsibility, the lack of conformity resulting from the imperfect installation is equated with the defect of conformity of the property. If the installation is carried out by the consumer incorrectly due to a deficiency in the installation instructions, the lack of conformity resulting from the installation is equated with the lack of conformity.
• Consumer law. Art. 130 Consumer Code.
a) The seller is responsible for any lack of conformity existing at the time of delivery of the goods and the consumer has the right to restore the conformity of the goods at the expense of the seller (in particular: shipping, labor and materials necessary to comply goods), by repair or replacement within a reasonable time, or by reducing the price or terminating the contract.
The choice between the replacement and the repair is up to the consumer, unless the chosen remedy is objectively impossible or excessively burdensome compared to the other (the excessive burden of the remedy must occur in relation to the value that the good would have if there was not defect, of the entity of the defect and of the eventuality that the alternative remedy can be experienced without significant inconveniences for the consumer).
b) Price reduction or termination of the contract can be requested if:
repair and replacement are impossible or excessively burdensome;
the seller does not provide for repair or replacement within a reasonable time;
the replacement or repair made has caused significant damage to the consumer.
If the defect is slight: the impossibility or excessive burden of repair or replacement entitle the holder solely to the reduction of the price, and not to the termination of the contract.
After reporting the lack of conformity the seller can propose an alternative remedy to the consumer, but remains obliged to the choice previously made by this or to the different remedy chosen subsequently by the consumer.
• Seller's right to regress. Article 31 Consumption Code
The final seller responsible to the consumer for a lack of conformity attributable to actions or omissions of a previous link in the distribution chain, of the manufacturer of the asset or of any other intermediary, has the right of recourse against the responsible party. The right of recourse is waived and a reverse agreement is accepted. The regressive action of the final seller who has complied with the remedies in favor of the consumer can exercise recourse within one year from the execution of the service.
• Consumer action terms. Article 132 Consumer Code
The defect must occur within 2 years from the delivery of the goods. The complaint to the seller of the defect by the consumer must be made within 2 months of discovery.
No complaint is required if the retailer has acknowledged the existence of the defect or has concealed it.
Defects that occur within 6 months of delivery are presumed to already exist on that date, unless this is not incompatible with the nature of the good or lack of conformity.
The action to assert defects not maliciously concealed by the seller is prescribed in 26 months from delivery of the goods, except in the case of the buyer agreed for the execution of the contract, which can assert its rights if it has reported the defect within two months from discovery and within 26 months of delivery of the goods.
• Conventional warranty. Article 133 Consumer Code
The conventional guarantee binds those who offer it according to the methods indicated in the declaration of guarantee and in advertising. Minimum guarantee content:
the indication that the consumer is the owner of the rights referred to in articles 128 and following Consumer Code and that the warranty does not affect them;
the object of the guarantee;
mode of action, duration, territorial extension and name and domicile of the subject offering it.
At the request of the consumer must be available in written and in Italian with characters not less obvious than those of other languages.

Returns

Here you can describe your returns policy.